Refund Policy

Return and exchange options

Returns are accepted for goods with defects and for goods without defects; exchanges are available too. Changing your mind, a personal preference, or an incorrect selection are accepted non-defective reasons. Items that arrive damaged, faulty, wrong, missing components, or materially different from their description can also be reviewed. Checkout provides the details that apply to an individual purchase.

Eligibility period

Please apply within 30 days following delivery. Merchandise must be new, unused, and unchanged from its original condition, with packaging, tags, and included accessories kept. Provide your order number, checkout email, and the reason for the request. Supply photos or video of both product and packaging when reporting damage, defects, mis-shipment, or missing parts. Contact support for clarification about a specific order.

Mailing and payment

Authorization is needed before a return is posted. The parcel contains a free return label for returning by mail, with no restocking fee. We arrange exchanges only as inventory allows. Approved refunds are processed back to the original payment method within 10 days of approval; the provider's credit-display time may be longer. An order confirmation helps us respond to a follow-up request.