Shipping Policy

Delivery availability

Only checkout-approved items and destinations can be shipped. Before payment, checkout displays delivery options, charges, and whether free shipping applies. Checkout provides the details that apply to an individual purchase.

Expected schedule

Order handling normally takes around 1–2 business days; this is separate from the estimated 3–5 business days for delivery in carrier transit. The schedule is an estimate rather than a guarantee. Carrier events, weather, holidays, busy periods, and verification can affect it. Contact support for clarification about a specific order.

Your details and shipment notices

A correct email, phone, and full recipient address are required, including street, unit, city, state, and postal code. Address questions can hold up dispatch. Tracking is provided through the order email, with updates dependent on carrier scans. An order confirmation helps us respond to a follow-up request.

Missing or damaged packages

For delays, suspected loss, or a package scanned as delivered but not found, provide the order number, tracking reference, and checkout email. Please also check with other recipients and around the delivery location. Preserve a damaged package and its contents and send clear photographs or video for review. Service can be limited by product rules, remote areas, customs when relevant, or unsafe conditions. Refer to the checkout and order record for purchase-specific information.